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Jira configured to use 6GB of RAM in an 8GB VM, is throwing memory errors

admin admin_trokdm

OK, so my test Jira server is not starting;

I am testing in a VM configured with 8GB of RAM.

I have confirmed that Jira is configured to run with;

JVM_MINIMUM_MEMORY="4g"
JVM_MAXIMUM_MEMORY="6g"

When I review the installation logs;

everything runs as expected until;

2019-06-10 15:19:06,053 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2019-06-10 15:19:06,053 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.

So I then review the application logs;

2019-06-10 15:19:05,871 JIRA-Bootstrap WARN [c.a.jira.health.HealthChecks] JIRA runs in a Java virtual machine (JVM), and this JVM is allocated an amount of memory to enable JIRA to run. These amounts can be manually configured.
- The initial memory allocation pool (-Xms) is recommended to be at least 384m.

2019-06-10 15:19:05,872 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] Your memory allocation pool settings need attention
2019-06-10 15:19:05,872 JIRA-Bootstrap ERROR [c.a.jira.health.HealthChecks] JIRA runs in a Java virtual machine (JVM), and this JVM is allocated an amount of memory to enable JIRA to run. These amounts can be manually configured.
- The maximum memory allocation pool (-Xmx) is required to be at least 786m.

~ SO, it appears to be halting because it is not operating with enough RAM, but the minimum requisites specified; Xms=384m, and Xmx=786m, are well looked after by the server settings;JVM_MINIMUM_MEMORY="4g" & JVM_MAXIMUM_MEMORY="6g"

So, I am stuck on this, and any assistance would be welcome.

Accepted answers

Nic Brough -Adaptavist-

I'd think about brute-force as well - the two JVM parameters you've got there are relatively new, and (almost) substitute the ms/mx pair you mention. I'd try adding them into setenv.sh as well. If it then works ok, then at least we know the JVM_.... are not being translated correctly.

I mean something like adding:

CATALINA_OPTS="-Xms384m -Xmx786m ${CATALINA_OPTS}"

If that changes the error message, I'd then give

CATALINA_OPTS="-Xms4096m -Xmx6144m -XX:+UseG1GC ${CATALINA_OPTS}"

a try, to see if it runs in the enlarged memory space

All comments

admin admin_trokdm

As a note, I am delivering this server with the tar.gz files, and everything else appears to be working as expected, but some additional unforeseen configuration may be necessary?

admin admin_trokdm

I've also attempted starting the server with;

JVM_MINIMUM_MEMORY="4096m"
JVM_MAXIMUM_MEMORY="6144m"

Which did not alter the warnings provided previously.

Alexis Robert

Hi @admin admin ,

is this a Linux or Windows server ? do you know what file you modified to set the JVM_MINIMUM_MEMORY and JVM_MAXIMUM_MEMORY settings ?

admin admin_trokdm

Hi Alexis,

Sorry for not adding it in the OP; I added a comment that I was installing from the tar.gz file, so it is Linux, specifically CentOS 7

The file modified to provide the JVM_MINIMUM_MEMORY & JVM_MAXIMUM_MEMORY settings was;

$JIRA_INSTALLATION_DIR/bin/setenv.sh

Nic Brough -Adaptavist-

I mean something like adding:

CATALINA_OPTS="-Xms384m -Xmx786m ${CATALINA_OPTS}"

If that changes the error message, I'd then give

CATALINA_OPTS="-Xms4096m -Xmx6144m -XX:+UseG1GC ${CATALINA_OPTS}"

a try, to see if it runs in the enlarged memory space

Alexis Robert

Hi @admin admin ,

this is definitely the right file, so your settings should be set in Jira. Can you check the logs in JIRA_INSTALLATION_DIR/logs/catalina.out and look at the logs just after the startup, you should see a summary of the different JVM options there.

admin admin_trokdm

****************
JIRA starting...
****************

2019-06-10 15:19:05,489 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Environment _____________________________

JIRA Build : 8.2.1#802001-sha1:8875eca5f07af11c7cb5069d6914b23e91407e11
Build Date : Mon May 27 00:00:00 UTC 2019
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.35 - Servlet API 3.1
Java Version : 11.0.3 - Eclipse OpenJ9
Current Working Directory : /opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin
Maximum Allowable Memory : 1955MB
Total Memory : 43MB
Free Memory : 10MB
Used Memory : 33MB
Memory Pool: class storage : class storage: init = 0(0K) used = 20306088(19830K) committed = 21085032(20590K) max = -1(-1K)
Memory Pool: nursery-survivor : nursery-survivor: init = 1048576(1024K) used = 1310720(1280K) committed = 1310720(1280K) max = 63269888(61787K)
Memory Pool: nursery-allocate : nursery-allocate: init = 1048576(1024K) used = 2511728(2452K) committed = 9306112(9088K) max = 449221632(438693K)
Memory Pool: miscellaneous non-heap storage : miscellaneous non-heap storage: init = 17825792(17408K) used = 5078128(4959K) committed = 22020096(21504K) max = -1(-1K)
Memory Pool: JIT code cache : JIT code cache: init = 268435456(262144K) used = 0(0K) committed = 268435456(262144K) max = 268435456(262144K)
Memory Pool: tenured-SOA : tenured-SOA: init = 5977088(5837K) used = 30976448(30250K) committed = 32935936(32164K) max = 1945911296(1900304K)
Memory Pool: tenured-LOA : tenured-LOA: init = 314368(307K) used = 0(0K) committed = 1732608(1692K) max = 102416384(100016K)
Memory Pool: JIT data cache : JIT data cache: init = 0(0K) used = 2097152(2048K) committed = 2097152(2048K) max = 402653184(393216K)
JVM Input Arguments : -Xoptionsfile=/usr/lib/jvm/adoptopenjdk-11-openj9/lib/options.default -Xlockword:mode=default,noLockword=java/lang/String,noLockword=java/util/MapEntry,noLockword=java/util/HashMap$Entry,noLockword=org/apache/harmony/luni/util/ModifiedMap$Entry,noLockword=java/util/Hashtable$Entry,noLockword=java/lang/invoke/MethodType,noLockword=java/lang/invoke/MethodHandle,noLockword=java/lang/invoke/CollectHandle,noLockword=java/lang/invoke/ConstructorHandle,noLockword=java/lang/invoke/ConvertHandle,noLockword=java/lang/invoke/ArgumentConversionHandle,noLockword=java/lang/invoke/AsTypeHandle,noLockword=java/lang/invoke/ExplicitCastHandle,noLockword=java/lang/invoke/FilterReturnHandle,noLockword=java/lang/invoke/DirectHandle,noLockword=java/lang/invoke/ReceiverBoundHandle,noLockword=java/lang/invoke/DynamicInvokerHandle,noLockword=java/lang/invoke/FieldHandle,noLockword=java/lang/invoke/FieldGetterHandle,noLockword=java/lang/invoke/FieldSetterHandle,noLockword=java/lang/invoke/StaticFieldGetterHandle,noLockword=java/lang/invoke/StaticFieldSetterHandle,noLockword=java/lang/invoke/IndirectHandle,noLockword=java/lang/invoke/InterfaceHandle,noLockword=java/lang/invoke/VirtualHandle,noLockword=java/lang/invoke/PrimitiveHandle,noLockword=java/lang/invoke/InvokeExactHandle,noLockword=java/lang/invoke/InvokeGenericHandle,noLockword=java/lang/invoke/VarargsCollectorHandle,noLockword=java/lang/invoke/ThunkTuple -Xjcl:jclse29 -Dcom.ibm.oti.vm.bootstrap.library.path=/usr/lib/jvm/adoptopenjdk-11-openj9/lib/compressedrefs:/usr/lib/jvm/adoptopenjdk-11-openj9/lib -Dsun.boot.library.path=/usr/lib/jvm/adoptopenjdk-11-openj9/lib/compressedrefs:/usr/lib/jvm/adoptopenjdk-11-openj9/lib -Djava.library.path=/usr/lib/jvm/adoptopenjdk-11-openj9/lib/compressedrefs:/usr/lib/jvm/adoptopenjdk-11-openj9/lib:/usr/lib64:/usr/lib -Djava.home=/usr/lib/jvm/adoptopenjdk-11-openj9 -Duser.dir=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin --add-opens=java.base/java.lang=ALL-UNNAMED --add-opens=java.base/java.io=ALL-UNNAMED --add-opens=java.rmi/sun.rmi.transport=ALL-UNNAMED -Djava.util.logging.config.file=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -XX:+UseParallelGC -Xlog:gc*:file=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/logs/atlassian-jira-gc-%t.log:time -Dignore.endorsed.dirs= -Djava.class.path=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin/bootstrap.jar:/opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin/tomcat-juli.jar -Dcatalina.base=/opt/atlassian/atlassian-jira-software-8.2.1-standalone -Dcatalina.home=/opt/atlassian/atlassian-jira-software-8.2.1-standalone -Djava.io.tmpdir=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/temp -Dsun.java.command=org.apache.catalina.startup.Bootstrap start -Dsun.java.launcher=SUN_STANDARD -Dsun.java.launcher.pid=7731
Java Compatibility Information : JIRA version = 8.2.1, Java Version = 11.0.3

___ Java System Properties _________________

awt.toolkit : sun.awt.X11.XToolkit
catalina.base : /opt/atlassian/atlassian-jira-software-8.2.1-standalone
catalina.home : /opt/atlassian/atlassian-jira-software-8.2.1-standalone
catalina.useNaming : true
com.ibm.cpu.endian : little
com.ibm.jcl.checkClassPath :
com.ibm.oti.configuration : scar
com.ibm.oti.shared.enabled : false
com.ibm.oti.vm.library.version : 29
com.ibm.system.agent.path : /usr/lib/jvm/adoptopenjdk-11-openj9/lib
com.ibm.util.extralibs.properties :
com.ibm.vm.bitmode : 64
common.loader : "${catalina.base}/lib",
"${catalina.base}/lib/*.jar",
"${catalina.home}/lib",
"${catalina.home}/lib/*.jar"
file.encoding : UTF-8
file.encoding.pkg : sun.io
ibm.signalhandling.rs : false
ibm.signalhandling.sigchain : true
ibm.signalhandling.sigint : true
ibm.system.encoding : UTF-8
ignore.endorsed.dirs :
java.awt.fonts :
java.awt.graphicsenv : sun.awt.X11GraphicsEnvironment
java.awt.printerjob : sun.print.PSPrinterJob
java.class.version : 55.0
java.compiler : j9jit29
java.fullversion : 11.0.3+7
JRE 11 Linux amd64-64-Bit Compressed References 20190417_202 (JIT enabled,
AOT enabled)
OpenJ9 - bad1d4d06
OMR - 4a4278e6
JCL - 5cc996a803 based on jdk-11.0.3+7
java.home : /usr/lib/jvm/adoptopenjdk-11-openj9
java.io.tmpdir : /opt/atlassian/atlassian-jira-software-8.2.1-standalone/temp
java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory
java.naming.factory.url.pkgs : org.apache.naming
java.protocol.handler.pkgs : org.apache.catalina.webresources
java.runtime.name : OpenJDK Runtime Environment
java.runtime.version : 11.0.3+7
java.specification.name : Java Platform API Specification
java.specification.vendor : Oracle Corporation
java.specification.version : 11
java.util.logging.config.file : /opt/atlassian/atlassian-jira-software-8.2.1-standalone/conf/logging.properties
java.util.logging.manager : org.apache.juli.ClassLoaderLogManager
java.vendor : Eclipse OpenJ9
java.vendor.url : http://www.eclipse.org/openj9
java.vendor.version : AdoptOpenJDK
java.version : 11.0.3
java.version.date : 2019-04-16
java.vm.info : JRE 11 Linux amd64-64-Bit Compressed References 20190417_202 (JIT enabled,
AOT enabled)
OpenJ9 - bad1d4d06
OMR - 4a4278e6
JCL - 5cc996a803 based on jdk-11.0.3+7
java.vm.name : Eclipse OpenJ9 VM
java.vm.specification.name : Java Virtual Machine Specification
java.vm.specification.vendor : Oracle Corporation
java.vm.specification.version : 11
java.vm.vendor : Eclipse OpenJ9
java.vm.version : openj9-0.14.0
jdk.extensions.name : Extensions for OpenJDK for Eclipse OpenJ9
jdk.extensions.version : 11.0.3.0
jdk.tls.ephemeralDHKeySize : 2048
org.apache.catalina.security.SecurityListener.UMASK : 0027
os.arch : amd64
os.encoding : UTF-8
os.name : Linux
os.version : 3.10.0-957.12.2.el7.x86_64
package.access : sun.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.tomcat.
package.definition : sun.,
java.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.naming.,
org.apache.tomcat.
server.loader :
shared.loader :
sun.arch.data.model : 64
sun.boot.library.path : /usr/lib/jvm/adoptopenjdk-11-openj9/lib/compressedrefs:/usr/lib/jvm/adoptopenjdk-11-openj9/lib
sun.cpu.endian : little
sun.io.unicode.encoding : UnicodeLittle
sun.java.command : org.apache.catalina.startup.Bootstrap start
sun.java.launcher : SUN_STANDARD
sun.java.launcher.pid : 7731
sun.jnu.encoding : UTF-8
tomcat.util.buf.StringCache.byte.enabled : true
tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
log4j-web*.jar,
log4javascript*.jar,
slf4j-taglib*.jar
tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
ant-junit*.jar,
ant-launcher.jar,
ant.jar,
asm-*.jar,
aspectj*.jar,
bootstrap.jar,
catalina-ant.jar,
catalina-ha.jar,
catalina-jmx-remote.jar,
catalina-storeconfig.jar,
catalina-tribes.jar,
catalina-ws.jar,
catalina.jar,
cglib-*.jar,
cobertura-*.jar,
commons-beanutils*.jar,
commons-codec*.jar,
commons-collections*.jar,
commons-daemon.jar,
commons-dbcp*.jar,
commons-digester*.jar,
commons-fileupload*.jar,
commons-httpclient*.jar,
commons-io*.jar,
commons-lang*.jar,
commons-logging*.jar,
commons-math*.jar,
commons-pool*.jar,
dom4j-*.jar,
easymock-*.jar,
ecj-*.jar,
el-api.jar,
geronimo-spec-jaxrpc*.jar,
h2*.jar,
hamcrest-*.jar,
hibernate*.jar,
httpclient*.jar,
icu4j-*.jar,
jasper-el.jar,
jasper.jar,
jaspic-api.jar,
jaxb-*.jar,
jaxen-*.jar,
jdom-*.jar,
jetty-*.jar,
jmx-tools.jar,
jmx.jar,
jsp-api.jar,
jstl.jar,
jta*.jar,
junit-*.jar,
junit.jar,
log4j*.jar,
mail*.jar,
objenesis-*.jar,
oraclepki.jar,
oro-*.jar,
servlet-api-*.jar,
servlet-api.jar,
slf4j*.jar,
taglibs-standard-spec-*.jar,
tagsoup-*.jar,
tomcat-api.jar,
tomcat-coyote.jar,
tomcat-dbcp.jar,
tomcat-i18n-en.jar,
tomcat-i18n-es.jar,
tomcat-i18n-fr.jar,
tomcat-i18n-ja.jar,
tomcat-i18n-ru.jar,
tomcat-jdbc.jar,
tomcat-jni.jar,
tomcat-juli-adapters.jar,
tomcat-juli.jar,
tomcat-util-scan.jar,
tomcat-util.jar,
tomcat-websocket.jar,
tools.jar,
websocket-api.jar,
wsdl4j*.jar,
xercesImpl.jar,
xml-apis.jar,
xmlParserAPIs-*.jar,
xmlParserAPIs.jar,
xom-*.jar
user.country : US
user.dir : /opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin
user.home : /home/jira
user.language : en
user.name : jira
user.timezone : Etc/UTC
user.variant :

admin admin_trokdm

Hi Nic,

Thanks for the suggestion;

Adding ' CATALINA_OPTS="-Xms384m -Xmx786m ${CATALINA_OPTS}" ' to the setenv.sh file does result in no errors being thrown during jira startup, AND the changes are now being correlated in the Jira application/home log as below;

Maximum Allowable Memory : 786MB
Total Memory : 384MB

HOWEVER, the server is still not operating, but now I have no where else to turn, as there are no actionable errors in either the installation or home directory.

admin admin_trokdm

OK, so I've resolved the memory issue by adding CATALINA_OPTS="-Xms384m -Xmx786m ${CATALINA_OPTS}" to the setenv.sh file.

The server is still not displaying any output at IP_ADDR:8080 though.

The Jira service is listening on 8080,

bin]$ netstat -tulnp | grep 8080
(Not all processes could be identified, non-owned process info
will not be shown, you would have to be root to see it all.)
tcp6 0 0 :::8080 :::* LISTEN 12029/java

bin]$ ps aux | grep 12029
jira 12029 2.7 3.6 2644728 288680 pts/0 SLl 16:56 0:22 //bin/java -Djava.util.logging.config.file=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -XX:+UseParallelGC -Xlog:gc*:file=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/logs/atlassian-jira-gc-%t.log:time,uptime:filecount=5,filesize=20M -Xms384m -Xmx786m -Dignore.endorsed.dirs= -classpath /opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin/bootstrap.jar:/opt/atlassian/atlassian-jira-software-8.2.1-standalone/bin/tomcat-juli.jar -Dcatalina.base=/opt/atlassian/atlassian-jira-software-8.2.1-standalone -Dcatalina.home=/opt/atlassian/atlassian-jira-software-8.2.1-standalone -Djava.io.tmpdir=/opt/atlassian/atlassian-jira-software-8.2.1-standalone/temp org.apache.catalina.startup.Bootstrap start

Nic Brough -Adaptavist-

What do you mean by "not operating"? Is it running and ignoring the browser? Is it stopping after launch. Have you given it enough time to start up?

admin admin_trokdm

The service appears to be started, and no errors are displayed in either Catalina.out, nor atlassian-jira.log, but nothing is coming up at the ip address for the server on port 8080.

We've had this discussion previously if I recall right, in this case however I have not installed tomcat.

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