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Is there any way to change the default resolution from 'Open'?

Autumn Preskill

When dragging an issue into the "Done" column, a dialog appears so that I can set the resolution. If someone doesn't select a resolution and just clicks through the dialog to close the issue, the resolution that gets set is "Open".

This is very confusing, because then there are lots of issues with `status=Closed` and `resolution=Open`. If I want to fix these, I need to reopen the tickets.

Is there a way to change this behavior?

Accepted answers

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Joe Pitt

The resolution field should show 'unresolved' unless the issue is resolved. Unresolved means the field is NULL in the database. There shouldn't be a resolution of Open. Something in your workflow or setup is setting it to open. The resolution field is ALWAYS required when presented, that is why is should never be put on any screen other than the transition where it is to be set. So no one should be able to click through without setting the resolution unless it is already set. You've got problems with your workflow

Autumn Preskill

Yes, it is required!

The ticket has an unresolved status, and is in the 'In Review' column. When it is dragged to the Done column, and the drop down to select the resolution field is shown, the top item is 'Open', and that is what is auto-populated, such that if the user clicks "Close Issue" without modifying the resolution field, the ticket is assigned a resolution of 'Open'.

What should I investigate in my workflow to fix this?

Joe Pitt

I would remove the Open option. Unresolved is 'open' and do not make a default.

Nic Brough -Adaptavist-

Yup, you have a broken Jira here, with that "open" resolution.

Because an issue with a resolution of "open" is, by definition, closed, resolved, ended, not requiring any further action.

Joe Pitt

@Autumn Preskill to fix all the Open resolutions you'll need to have a transition from the current status back to itself that has a post function that CLEARS the resolution field. That will set it back to unresolved (null)

Autumn Preskill

I finally was able to fix this by having my JIRA administrator follow the instructions under

"Adding, editing, and deleting a resolution" here:

https://confluence.atlassian.com/adminjiracloud/configuring-statuses-resolutions-and-priorities-776636333.html

In this interface, there is a way to set a default resolution, and I was able to change that from 'Open' to 'Closed'.

Nic Brough -Adaptavist-

Did you also delete the broken resolution?

Autumn Preskill

No--it's unclear whether or not people on other teams are actually closing tickets with the "Open" resolution on purpose. If they are, deleting "Open" would break their workflow.

I suspect that no one is closing most of their tickets with the "Open" resolution, so we decided that removing "Open" as the default would solve my problem with the smallest number of downstream impacts.

luca.Calderone004

Hi, you should change the Default Resolution:

gg - Resolutions - Done or Resolved --> Default

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