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Jira can't connect to the database and now it act like a fresh version

Anton Perera

Server OS : Linux (With Webmin)

Jira Version : 7.12.3

Without any issue our company Jira Server went well. In today it started to show an error page (redirecting url: http://[our-jira-server-url]/secure/errors.jsp ) saying cannot connect to database. Jira was installed as a service on our server and then I stop the service and start again. Now it act like a fresh version and ask to select option from

Set it up for me.
I'll set it up myself

How can I start jira while using the existing database and data ?

Accepted answers

Lucy Adeke

Hi Anton,

The database setup wizard is activated whenever Jira sees new configurations in the dbconfig.xml file located in <jira_home> folder.

Check that the connection settings for the database (JDBC), username and password point to the right database.

All the best,

Lucy

All comments

Piotr Nowak_brxn2c

I had the similar problem. In my case I had different schema name in dbconfig.xml file. After changed to right name everything started working well.

JP _AC Bielefeld Leader_

Try to connect to the database used by Jira on the server where you installed Jira & make sure you use the same connection settings as set in the Jira JDBC connection string.

This should give you a hint...

Best

Lucy Adeke

Hi Anton,

The database setup wizard is activated whenever Jira sees new configurations in the dbconfig.xml file located in <jira_home> folder.

Check that the connection settings for the database (JDBC), username and password point to the right database.

All the best,

Lucy

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