jql query issue

Question

There are two different request type categories in my que. i want to query only KOS request type. Pleas assist.

req type - KOS - System not working

req type - AMS - Add/Remove Device from Profile

Jack Nolddor [Sweet Bananas] · Answer

Could you tell us what kind of field is "Req_Type"?

The native field which specify the JSD Request Type is called "Customer Request Type" and it supports the = operator, as already pointed out.

Kind regards.

laknath · Answer

Instead of customer Request Type i used Req_Type field.  but its not working.

Jack Nolddor [Sweet Bananas] · Answer

Field is indeed called "Customer Request Type" and it supports the = operator following the documentation.

Could you add some screenshots to see the error?

Thanks in advance.