Send an email from a user drags a task from one board to a specific board section?

Question

So we have the typical board setup (todo, in-progress, done).

I created a new column (escalation).

I want to send an email when a task gets dragged into that part of the board, i.e. user drags the task from in-progress to escalation, an email gets generated to the escalation group address.

Does anyone know how to do that?

Dave Theodore [Coyote Creek Consulting] · Accepted Answer

I'm making the assumption that Jira is currently sending emails and that you are not trying to troubleshoot a larger problems of no emails being sent.

Assuming I'm right, you will need to make 3 changes.  The steps are mostly laid out in this doc.

At a high level, you first create a custom Event, you modify your Notification Scheme (or create a new one) to notify the Group on the custom Event that you just added. Then you modify the Workflow Post Function in Transitions that lead to the "Escalation" Status to fire your custom Event. Easy, right? :)