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How do a specific report?

Marco Scarpati

Hi all,

i need for my employ export a report that show the name of the ticket open and resolved in a day/week or specific period that i need.

Is necessary install some apps or it can be done by normal creation?

I use only jira service desk, and i try to create some reports, but no one show me the name of ticket open/closed in period.

If u can help me , i will be very happy and offer you a great pizza!

Accepted answers

Lucas Rodrigues de Oliveira

Hi Marco,

you can use the JQL source like this:

resolved > -30d

and then create a filter

issuetype = "Incident" AND resolved > -30d

There is a different way, the best plugin to make this report type is EAZYBI

https://marketplace.atlassian.com/apps/1211051/eazybi-reports-and-charts-for-jira?hosting=server&tab=overview

Jack Brickey

yum pizza....

So the final JQL query that will allow you to achieve your goals will depend on precise requirements but this can get you started.

project = myjsdproject AND createdDate > startOfWeek() AND createdDate < now()

or...

project = myjsdproject AND createdDate > startOfDay()

or...

project = myjsdproject AND createdDate >= 2019-06-03 and createdDate <= 2019-06-06

All comments

Lucas Rodrigues de Oliveira

Hi Marco,

you can use the JQL source like this:

resolved > -30d

and then create a filter

issuetype = "Incident" AND resolved > -30d

There is a different way, the best plugin to make this report type is EAZYBI

https://marketplace.atlassian.com/apps/1211051/eazybi-reports-and-charts-for-jira?hosting=server&tab=overview

Jack Brickey

yum pizza....

So the final JQL query that will allow you to achieve your goals will depend on precise requirements but this can get you started.

project = myjsdproject AND createdDate > startOfWeek() AND createdDate < now()

or...

project = myjsdproject AND createdDate > startOfDay()

or...

project = myjsdproject AND createdDate >= 2019-06-03 and createdDate <= 2019-06-06

Marco Scarpati

What i can select about series?
I show u a screenshots, is in italian sorry

Jack Brickey

ok so you are speaking of specific reports under the Reports section of a JSD project which is rather limited in the ability to customize. I generally accomplish my needs by using a Dashboard that is leveraging a filter as I previously mentioned. This allows me to provide more detailed info.

Marco Scarpati

The report that u speak is possibile to export in csv or other type?
How i found the section about can i do that? can u tell me the step, pls?

We are going for 2 Pizza....

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