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How do I move issues on a sprint board?

Darrelle Wood

I want to transition issues from done to in progress to resolved but am unable to move them (even the ones assigned to me)

I am an admin user

I cannot see the transitions page or conditions tab

I cannot use permission helper (this feature might be disabled)

Accepted answers

All comments

Tarun Sapra

Hello @Darrelle Wood

You need to have "transition" issue permission to move issue from one workflow status to another. In addition please check with you admin, as there might be custom "conditions" attached workflow transitions which are preventing you from transitioning issues.

Ismael Jimoh

Hi @Darrelle Wood ,

With regards the above issue, please confirm that:

You have the transition issue permission on the project the board is based off or the project the issue comes from.
Make sure there is a transition between closed and in progress
Make sure there are no properties configured that blocks/rewrites permission once issues get to done.
Make sure there are not conditions in place restricting who can transition the issue once closed.

You mentioned you are an admin, however, can you confirm if you are the project admin or the JIRA server admin? The later can only edit workflows associated with their projects if the workflow is not shared by another project.

The former on the other-hand should be able to edit any workflow.

Confirm your privilege level and let us know this(also get us a screenshot of the workflow so we can be sure there is a transition available from Done to In Progress status.)