nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Reopening of issue by answer to requests by email

Hi,

how can I make sure an issue reopens if a customer answeres via mail to a closed issue?

Thanks!

Jessica

Accepted answers

All comments

Use Automation.

when - comment added

if - comment by customer

if - status = Done/resolved

then - transition back to open or other status

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