How to configure a dedicate SMTP for a specific Service Desk project

Question

I started using the cloud version of ServiceDesk.

I successfully paired the project with an IMAP to automate the creation of the tickets.

All good.

Then I tried to communicate using the ServiceDesk interface and the notifications and responses are sent from a .atlassian.net email address, which is not what want, it is not what a client expects, and anyway, Why would I send an email to an address and receive response from another? Anyway ...

How can I set up ServiceDesk to get and respond using my support mail account and NOT Atlassian emails?

Luca_rw4kln · Accepted Answer

I finally figure it out.

You can set up a dedicated "Notification Scheme" per project, and set up over there the responding email.

Finding where to edit the Notification Scheme is an endeavor that I can't describe, I have no idea how I got there.

When you find it, if you find it, you need to have the email domain host verified using only the DNS, and you need to configure SPF and DKIM records because you can't simply use your SMTP (avoiding span detectors).

I hope this information will be useful to someone (or a reminder for me in a year or more from now).