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How do we allow comments to be added to resolved issues?

Jake_6nx33l

I'm administering an instance of Service Desk, and we would like comments to be able to be added to resolved issues.

Currently, for example, when a user emails to say "Thanks!" after we resolve their issue, a new issue is created.

How do I allow comments to be added to resolved issues?

Accepted answers

Jake_6nx33l

We ended up solving this by adding the following Workflow Step Properties to the 'Done' workflow step:

jira.permission.comment.group = whatever group service desk staff are in, so that they can comment

and

jira.permission.comment.reporter =

That's intentionally left blank.

Hope that helps someone down the track.

All comments

Ramarao Gaggara {Appfire}

Hi @Jake !,

Instead please validate below option which won't allow comments to be posted after resolving an issue.

https://confluence.atlassian.com/jira060/how-to-deactivate-comments-for-closed-issues-370705204.html

Thanks,

RamaRao

Olga Videc

Hello Jake,

Plese, check your project automation.

Project -> settings -> Automation

Check witch rules you use.

Also, check your Automation Log, it should help you detect the rule.

Project -> settings -> Automation -> View Log

BR, Olga

Jake_6nx33l

Thank you Ramarao, but we were looking for a way to ALLOW comments for closed issues.

Jake_6nx33l

Thank you Olga, however we have no automation rules in place.

Jake_6nx33l

We ended up solving this by adding the following Workflow Step Properties to the 'Done' workflow step:

jira.permission.comment.group = whatever group service desk staff are in, so that they can comment

and

jira.permission.comment.reporter =

That's intentionally left blank.

Hope that helps someone down the track.

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