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Unable to find a group I created when assigning a global permission in Jira Service Desk

Matthew Gaffney

I created a group and nested it into a group that has application access, and also want to assign a global permission to that group. When I go to global permissions and search for my group in the drop down, it does not appear. What am I missing?

Thank you

Accepted answers

Matthew Gaffney

While working with another member of our team, we found that signing in with a local account vs our LDAP account made all the difference in the world.

All comments

Olga Videc

Hello @Matthew Gaffney

You need to assign global permissions to the parent group, in your case group that has application access.

Referring to Atlassian documentation.

Effect of Nested Groups

This section explains how nested groups affect logging in, permissions, and viewing and updating users and groups.

Login

When a user logs in, they can access the application if they belong to an authorized group or any of its sub-groups.

Permissions

The user can access a function if they belong to a group that has the necessary permissions, or if they belong to any of its sub-groups.

Examples

Example 1: User is member of sub-group

Imagine the following two groups exist in your directory server:

staff
marketing

Memberships:

The marketing group is a member of the staff group.
User jsmith is a member of marketing.

You will see that jsmith is a member of both marketing and staff. You will not see that the two groups are nested. If you assign permissions to the staff group, then jsmith will get those permissions.

Atlassian documentation for Nested Froups

https://confluence.atlassian.com/adminjiraserver073/managing-nested-groups-861253195.html

BR, Olga

Matthew Gaffney

So let me explain what I'm trying to do more.

We have "Group A" that we want to assign a global permission to. I want to nest groups within that. I know how to do this and have been able to do so. What I'm struggling with is granting a global permission to that group.

I found one post that suggested that a group needs application access before you can assign global permissions to a group. So I nested Group A into another group "group B" which has application access to hopefully get the access needed to grant the global permission.

After reading your post, it seems I'm approaching this wrong. I've removed group A from group B since it was only added to hopefully allow me to assign the appropriate permissions to Group A. I'm now trying to assign application access directly to group A, and it's giving me the same list that I see when I try to assign global permissions. I'm not seeing "Group A" listed in the drop-down and there are no results when I filter the list.

Matthew Gaffney

While working with another member of our team, we found that signing in with a local account vs our LDAP account made all the difference in the world.

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