Automation : not linking a task across 2 projects when creating a global rule created

Question

I have 2 projects set up within Jira

Sales & Network Support and I am trying to create a rule that creates a task in the Network Support project, when the task in Sales project task has got to a certain transition.

The rule I have created does create the task, however it doesn't link the tasks together in any way.

Any suggestions on why this might be?

Simon Barnes · Answer

Yes, it is Automation for Jira.

Ben Poulson · Answer

What add on for jira are you using to create the task? Automation for Jira?