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Custom fields update

Dean B_0d6020

Hi there,

I am currently using a JIRA SD cloud version and a next-gen project.

Is it possible to check if the custom field has been updated before Service desk agent is allowed to close the ticket.

For example, we need the agent to update the "Kms" (a free text custom field) value before closing the issue.

Thanks

Dean

Accepted answers

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Juan Manuel Ibarra

Hello Dean,

To do this you have to edit the workflow, go to the transition and create a validation like "Fields Required Validator". Then select the field you want to be completed by the user.

Regards!

Juan

Dean B_0d6020

Hi @Juan Manuel Ibarra , thanks for your reply. I believe it is an add-on as I cannot see 'Fields Required Validator' in JIRA out of box instance.

Juan Manuel Ibarra

Dean, look at https://confluence.atlassian.com/jirakb/how-to-make-jira-applications-fields-required-in-a-workflow-transition-691011903.html

According to this article "Fields Required Validator" is built-in in JIRA Cloud

Regards!

Dean B_0d6020

Thanks Juan, thanks for sharing the link.

I went through it but I don't have the option (screenshots attached). May be because I am using Next gen project.

Lachlan_m9c4si

Hi @Dean B

One solution to this problem is in our app, ProForma. This plugin makes it easy to ensure all the relevant data you want is entered before a form is submitted, and comes with a range of form automation tools including Workflow validators.

If you would like, you can evaluate for free by installing ProForma Lite.

Dean B_0d6020

Thanks @Lachlan , solved now but I will keep in mind.

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