can we set a custom field from email ?

Question

I set an incoming mail server and a mail handler to create issue or add a comment to an existing issue i want to ask is there an option with mail configuration to set a custom field via the mail

Mahdi Challouf · Answer

Ok, the essential that we can't do it with the native way.

Thank you, @Jack Brickey  and @Ismael Jimoh

Ismael Jimoh · Answer

Agree with @Jack Brickey  this is not possible out of the box.

Another add-on you can also use is JETI .

Jack Brickey · Answer

not OOTB but you can check out an addon like JEMH.