Is there a way to restrict which Service Desk Team members can add Customers? From what I've researched, I don't think so, but that's what I'm after.
Hello @hkenny
You need Service Desk agent license and permission.
https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html
BR, Olga
Hi @Olga Videc
I know, but I want to allow some agents to add customers and others not to.
Howard
It's a Service desk agent role. So someone can't bee an agent and not be able to add customers, just like you stated previously.
But you should check Collaborators.
https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles
Depends on what you need and different roles.
you might have a look at this open suggestion and related ones and vote/watch - JSDSERVER-5463
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