Time to resolution configuration

Carlos de Magalhaes

Hello Community,

We've configured our priorities in Jira SD from 1 to 4 and we need the time to resolution for all of them.

I've configured the Time to resolution but this appears only for the priority 1 and 2.

On Jira SD we need to have also a Time to resolution for priority 3 and 4.

How can I configure the Time to resolution for priority 3 and 4?

 

Thanks & Best regards,

Carlos

 

Olga Videc

Hello @Carlos de Magalhaes 

Go to your project settings -> SLA

Edit Time to resolution SLA 

Under Goals use JQL to match your priorities and set target.

https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

BR, Olga