Ticket automatically open with prio 2

Question

Hello Community,

Testing the Jira SD  I've realized when I send an email the ticket was correctly open but the Priority was automatically 2.

Per default, every ticket would be open with priority 2?

Thanks & Best regards,

Olga Videc · Answer

Hello @Carlos de Magalhaes

You need to edit the default priority for your project.

Project settings -> priority-> Actions ->edit priorities

https://confluence.atlassian.com/adminjiraserver/defining-priority-field-values-938847101.html

BR, Olga