Manager approval on Issues in service desk

Question

Hi All,

I am new to JIRA & creating a service desk project. what we are looking at is creating a workflow where if a user submits a issue it goes to his/her manager which is from Active director).

I am open to use a Add-On (paid or free). Please help.

Thanks in advance!!!

Regards
SPTECH
Happy JIRAing

Gregory Laub · Answer

We too are looking for the same.

As well, as a second level approval from AD.

Manager first

then

VP

then workflow progresses.

Thomas Scheibelhofer · Answer

Hi,

we groovy scripted it with Insight Asset Management.

We imported the users including their organizational assignments, linked their managers, etc. and created scripts to automatically assign their line/cost center managers if required.

BR
Thomas

Ryan Er · Answer

Is there any updates on this? We are looking for something similar.