nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

can i request to re-open a ticket from within the closed ticket?

If i add comments to a closed support ticket, asking for it to be re-opened, will someone in support see these comments?

Accepted answers

Nic Brough -Adaptavist-

Yes, I believe Atlassian use the "auto transition listener" to push it into a state that makes them aware there's been activity.

All comments

Nic Brough -Adaptavist-

Yes, I believe Atlassian use the "auto transition listener" to push it into a state that makes them aware there's been activity.

Thanks. Anyone want to second this?

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