Email Notifications Format - Description being displayed 3 times

Question

When receiving an email notification regarding a user's JIRA ticket we've noticed that the description is being displayed 3 times. This occurs regardless of the the type of notification, status update, issue created etc.

For e.g

I've had a look at all the email notifications, notification scheme, templates etc. and everything looks right. Not sure what could be causing this issue?

Thank you.

Jyske Bank · Answer

Hi Morgan,

thank you for getting back to us.

I've look at the templates preview and the content only shows once:

We're not sure where else to have a look.

KR

JBG

Morgan Folsom_mqshfv · Answer

Hi Jyske,

When you navigate to the specific Project -> Project Settings -> Customer Notifications -> Edit Templates (top of page), what does the template look like there?

Does the preview at the bottom display the content more than once?

If you navigate to Customer Notifications -> a specific template, does *that* preview show the content more than once?