Confluence kicks off with error Authentication Failed

Harish Tuccapuram

im trying to publish a page through Rest API and when i try to do so i see this error message and the issue is not consistence, but i do see this below error i did disable captcha on the confluence side. I am running into the issue with only 1 user.

HTTP Status 401 - Basic Authentication Failure - Reason : AUTHENTICATED_FAILED

Any thoughts ?

Thanks!

Diego_88dj6o

Hey Sam!

This could be caused by the fact that the number of login errors has reached the limit. Since this happens with Only One User, this could be it!

Here, we have this article about it:

AUTHENTICATION_DENIED error when accessing Confluence content via REST API Call

Also, this is the resolution provided in the article:

1. From the Confluence UI,  -> User Management
2. Search for affected user and click on the user name from the search results
3. From the user profile, review the user profile and note the value for Current Failed Login Count. This value may be greater than your current allowance (see Configuring CAPTCHA for Failed Logins for more info).
4. If the failed login count is high, you can manually set the failed login count for the user back to zero by clicking Reset Failed Login Count.
5. Reattempt your call to the REST API

Let us know if this helps you out Sam!