Unable to login after jira upgrade

Question

Hi,

I am unable to login with my admin id or any user ID and password after i upgarde JIRA software from 7.7 to 8.1. Please help me. It says user ID and password is wrong

Sudharsan Gopalakrishnan · Answer

I am not using any external AD

Petr Vaníček · Answer

Hi,

are you using external user directory like AD?

Also you can try this in one of scenarios: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Hope it helps