Edit Jira username issue

Question

Hello all!!

I have an issue when I try to change usernames in Jira.
I'm modifying the username, e.g. from Ab1234 to ab1234, but modifications are not saved after pressing the update button.
The issue is generic, not just for one account.

Any suggestions?

Thank you,
Iro

Pete Singleton · Answer

If you are using an external user directory you will need to speak to whoever manages that directory.

Iro Karavasili · Answer

In this case is there any other way to change it? :/

Pete Singleton · Answer

What are you using as a user directory for authentication?  If you have an LDAP or Active Directory server you will not be able to update usernames from within Jira.