What steps are required to integrate Jira between 2 organisations so defect mgt isn't duplicated

Question

I am working with a Vendor to deliver a solution for a Govt department so there are 3 parties involved.

The Govt dept has given my team access to their Jira instance, but will not allow our Vendor to access it.

The Vendor has their own instance of Jira.

Is there a way to integrate the Vendor and Govt instances of Jira as I'd like to reduce the duplication of effort in raising and tracking defects.

Thanks for your help :)

Jira Service Desk Application 3.3.0-OD

Julie.BrownManuel · Answer

Thanks Matthias

Much appreciate your feedback. I am working with the Vendors to see what we can do.

Thx again

Julie

Julie.BrownManuel · Answer

Thanks Riddhi

Much appreciate your feedback. I am working with the Vendors to see what we can do.

Thx again

Julie

Riddhi Shah_wf0v6o · Answer

Hello @Julie.BrownManuel  ,

As @Gonchik Tsymzhitov and @Matthias Gaiser _K15t_rightly said that you have a classical use case of an issue synchronization.

I'm Riddhi from team Exalate, which is a live sync tool.

Exalate is made for your use case as it allows syncing information bi- and uni-directionally between multiple Jira instances. Or separate projects in your local Jira.

It's mega flexible, you can sync all types of information, including comments, attachments and custom fields. You can control what to sync and what not, and much more ....

It can also cater to your situation of dealing in a private to public sync, You can find out more about it here.

By the way, It might also be useful to set up a live video-discussion to demonstrate how Exalate would get set up for your use case

Would that be valuable to you? You can book a suitable slot here.

Cheers,

Riddhi