Jira Service Desk Permission

Question

Hi

Can you please describe the definitions of the following permissions for the Jira Service Desk:

-Administrators

-Developers

-Pentesters

-Read Only

-Regular User

-Security managers

-Security Stakeholders

-Service Desk Customers

-Service Desk Team

For more information please see the screenshot attached

Sebastian Krzewiński · Answer

Hi

I don't have access to added link.

To add someone to JSD as agent (person who can work on issues, resolve them, edit, etc) you need add user/users to proper group. You can check what group is added in application access.

Regards,

Seba

Kateryna Kostianko · Answer

Thank you for the reply!
Can you please advise, also, what permission do people get when we add then to the Jira Service Desk through Administrations (https://admin.atlassian.com/s/4a46bdaa-31d5-4776-a29b-1474ef56e5eb/users/5c49939617a8567a2ba80d25)

Sebastian Krzewiński · Answer

Hi @Kateryna Kostianko

Project roles can be created by JIRA Admin so please ask him what is the purpose of these roles.

Default roles on fresh instance are: Administrators, Developers, Users and (if you are using JSD) Service Desk Customers, Service Desk Team

Regards,

Seba