Can I create a single IT Service Desk with Multiple Customer Portals

Question

I have multiple external customers and an internal organisation that I would like to serve from a single instance of JIRA Service Desk 4.2. The ideal scenario for me is:

Customer X, Y Z and the internal organisation have different Customer Portals and we manage them through a single Service Desk project. Is this possible.

Sebastian Krzewiński · Answer

Hi Clinton

Using any add-on you should be aware that add-on's compability can blocked any upgrade. But I feel that you know this.

But using Deviniti add-ons chance for that is very low. In my career I had some add-ons from Deviniti and never had problems that any something block my upgrade.

Also support is very good so every problems/questions are quickly resolved/answered.

Regards,

Seba

Clinton George · Answer

Thanks Seba,

I appreciate your feedback. If I were to use this add-on would that impact would there be any issues when Atlassian update/upgrade the Service Desk product?

Sebastian Krzewiński · Answer

Hi @Clinton George

Unfortunately you can create one customer portal for one JSD project.

You can achieve what you want by using Extension for Jira Service Desk add-on (Visibility feature)

Regards,

Seba