I'm trying to determine how much ahead of the SLA goal tickets are completed by my team. Time to Resolution is just the amount of time left until the SLA is breached and it doesn't export to Excel (it shows up blank). I believe the field would likely be something like Actual Ticket Pending Time related to SLA (clock from when it is created until it is resolved).
Hi,
It seems that your question has been resolved in Jira 8(JSD 4.2).
Please refer the issue:
https://jira.atlassian.com/browse/JRASERVER-62457
I'm not sure if it is still a problem, but Service Desk still fails to export SLA values, check out this integration:
https://midori-global.com/products/better-excel-exporter-for-jira/data-center/documentation/integrations/jira-service-desk
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