UPM update fails

Question

Hello all,

Since one month ago, when MANAGE APPS functionality reported there were updates for UPM, we'd tried to run the relative update but all the time we obtain a fail of this functionality; the same also for other two Apps:

* Atlassian Troubleshooting and Support Tools
* Cloud Migration Assistant for Confluence

our Confluence version is actually 6.15.4 and our Jira Server is 8.1.1

may we have some suggestion on how to solve this matter?

thanks for your kind attention.

Roberto Doneda

Shannon S · Answer

Hello Roberto,

Thank you for letting me know you were able to resolve your issue!

Take care, and have a pleasant week.

Regards,

Shannon

Roberto Doneda · Answer

Dear Shannon,

we'd applied your suggestion but unfortunately without success.

I noticed that there were also JVM memory sizing too low for the actual Confluence version; so we improved those parameters and now everything it's Ok.

thanks for your support.

Have a nice day.

Roberto.

Shannon S · Answer

Hello Roberto, Sorry about that! It looks like the URL I pasted got replaced somehow with a portion from the URL to this thread. The URL I meant to send you was this: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html Finding the Confluence log files This section describes Confluence's default logging behavior, and assumes that you have not changed the destination of the logs. In order to unify logging across different application servers, Confluence uses the atlassian-confluence.log as its primary log, not the application server log. * When you start Confluence, log entries will be sent to the application server logs until Confluence has completed its initial bootstrap. Any log entries written to the console will be repeated into the log in the Confluence home directory as described below. * Once the initial startup sequence is complete, all logging will be to /logs/atlassian-confluence.log. For example: c:/confluence/data/logs/atlassian-confluence.log. Note that the default location is the Confluence home directory, not the application server's log file. The home directory is specified in /confluence/WEB-INF/classes/confluence-init.properties. Can you give that a try and let me know if you have any trouble? Regards, Shannon