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issue restoring xml backup

unknown

Hi,

We are trying to migrate JIRA from windows to linux, JIRA installation has done on linux machine JIRA version 7.

We have copied attachments directory from windows to linux server, facing issue while restoring XML backup zip formate getting below error please suggest.

As checked on windows JIRA "dbconfig.xml" it's using HSQL database, On linux JIRA using MYSQL.

Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][updateauthor,meenu][issue,14069][author,meenu][created,2015-02-24 18:57:53.037][id,14091][type,comment][body, Queue panel to be shifted upwards, below the NDNC panel.(Links in the admin panel would be displayed by priority.)---new  Search option on click Enter--new  On demand refresh button on the queue panel(Ph 2)--new  Clickable are on the queue panel needs to be on the entire row.--New  A call to be marked as missed Call Back in the queue panel.—New  Pull time column too be added on the queue panel.----New ][updated,2015-02-24 18:57:53.037] (SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xEF\x83\x98\x09Qu...' for column 'actionbody' at row 1)) java.lang.Exception: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:Action][updateauthor,meenu][issue,14069][author,meenu][created,2015-02-24 18:57:53.037][id,14091][type,comment][body, Queue panel to be shifted upwards, below the NDNC panel.(Links in the admin panel would be displayed by priority.)---new  Search option on click Enter--new  On demand refresh button on the queue panel(Ph 2)--new  Clickable are on the queue panel needs to be on the entire row.--New  A call to be marked as missed Call Back in the queue panel.—New  Pull time column too be added on the queue panel.----New ][updated,2015-02-24 18:57:53.037] (SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xEF\x83\x98\x09Qu...' for column 'actionbody' at row 1))

Regards,

Vivek Pal.

Accepted answers

Dave C

This is caused by an incorrect collation set in the database, please see https://confluence.atlassian.com/display/JIRAKB/SQL+Exception+while+updating+issues+or+importing+data+in+JIRA+applications+with+MySQL+due+to+encoding for the fix. smile

All comments

Bharadwaj Jannu

do you check the database user defined in dbconfig.xml exist in your MySQL server?

Dave C

unknown

Thanks David, Now issue has been resolved we have recreated database with utf-8. it's working fine. Thanks.

Andrew Smith_v5o8c5

What if I have exactly same issue using MS SQL? All settings done same as provided on website guide.

Anil Kumar

Getting same error for PostgreSQL to MS SQL migration.

Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:IssueLinkType][inward,is duplicated by][id,10000][linkname,Duplicate][outward,duplicates] (SQL Exception while executing the following:INSERT INTO JiraProdSchema.issuelinktype (ID, LINKNAME, INWARD, OUTWARD, pstyle) VALUES (?, ?, ?, ?, ?) (Violation of PRIMARY KEY constraint 'PK_issuelinktype'. Cannot insert duplicate key in object 'JiraProdSchema.issuelinktype'. The duplicate key value is (10000).)) java.lang.Exception: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:IssueLinkType][inward,is duplicated by][id,10000][linkname,Duplicate][outward,duplicates] (SQL Exception while executing the following:INSERT INTO JiraProdSchema.issuelinktype (ID, LINKNAME, INWARD, OUTWARD, pstyle) VALUES (?, ?, ?, ?, ?) (Violation of PRIMARY KEY constraint 'PK_issuelinktype'. Cannot insert duplicate key in object 'JiraProdSchema.issuelinktype'. The duplicate key value is (10000).))

Vish Reddy {Revyz}

Hi Team

Once you delete something in Jira you have lost that data forever be it issues, attachments or any of the configuration objects.

Thats what inspired us at Revyz to build an app for simplifying backing up your cloud Jira instance which includes issues, attachments, comments, configuration objects and more.

Please visit our market place page to see all things we can help you with protecting your data in your Jira cloud instance - Revyz Backup & Restore

Additional information is also available at - Revyz Backup & Restore for Jira Software Cloud

Also note Atlassian recommends that you backup your data per the SaaS Shared responsibilities

I would love to get your feedback on what we are doing and how to improve given an opportunity.

Thank you

Vish

Reference -

Atlassian, Customer Shared Responsibilities - Very good reference doc

Atlassian Security Practices - An excellent reference of Atlassian Security practices

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