Comments by agents or customer in JSD

Question

Hi all,

I need to know if a comment is made by the agent or the customer in jira service desk. Can you tell me what function or attribute should I consult?

Regards,
Juan Fran.

Olga Videc · Accepted Answer

Hello @Juan Francisco Sacristan Garcia

I believe this should do the trick if your plan is to fiter the issues, but you can use it for automation also

issueFunction in commented(" inGroup 'jira-servicedesk-users'")

Issue function is part of Script Runner, so you need to have Script Runner

BR, Olga