This service desk project has configuration problems and may not work as expected.

Question

Hi Guys,

How do i resolve this issue?

The link it gives, does not allow me to open it.

Oupa Monareng · Answer

Hi,

I experienced the same challenge and to fix it, I had to add the "Summary" field to my custom screen as in the field configurations, it was a mandatory field. So I would suggest that you check your field configs.

Good luck.

Fabio Racobaldo _Catworkx_ · Answer

Hi @Juan Kok ,

please take a look to this troubleshooting article https://confluence.atlassian.com/jirakb/how-to-fix-this-service-project-may-not-work-as-expected-error-777027034.html

Hope this helps,

Fabio