Can Admin do validatation check when user sign up to Jira service desk project?

Question

Hi,

We have big concern over user validation check. Can Admin do the validation check when user sign up to Jira service desk project? OR Is there any user validation check method available in Jira?

Thanks & Regards,

Atul.

Jack Brickey · Accepted Answer

You can control customer accounts by choosing to only allow customers that your agents add rather than anyone can submit a ticket. So basically private vs. public.