Hi,
How to calculate the tickets age (without adding new column in the tickets) in the dashboard. Also how to add new field in the filter as age not in tickets.
Regards,
Santhosh Chandrasekhar
Hello Santhosh,
Welcome to Atlassian community!
JIRA does not have an inbuilt field which would return the age of tickets, however, there are some plugins that you can use to achieve this goal.
In order to provide you the best options to achieve your need and further details on how to implement it, could you please let us know if you are using JIRA Cloud or Server?
Check some options below:
For JIRA Server: You can use Power Custom Fields Premium™ (PRO):
return (currentDate() - created);
For JIRA Cloud: You can Use ScriptRunner Calculated fields, as mentioned in the documentation below:
- Script Listeners
Additionally, we have a feature request to implement this functionality in JIRA without any plugins:
- Issue Age Field
Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.
Let us know if this information helps.
Thank you so much.
You are welcome, Santhosh.
Have a nice weekend!
Hi Petterson,
Please let me know how to create only top 10 tickets count, with customer name in the JIRA dashboard.
I tried 'Assigned to Me' gadget but its coming 10 in the first page and remaining in the next. But my requirement only 10 tickets remaining tickets not required to display.
Kindly advise.
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