Import Jira cloud back issue

Question

Hi,

I try to import JIRA backup since an account to a newest account.

during import, i've got an error : There was an error importing file jira-export(1).zip: Unknown error occurred during import validation (error).. Please try again or choose a different file.

any idea ?

Regards,

Tony

Devarajan Mani_re6pdh · Answer

Hi,

I removed the "data/attachments " and tried importing the zip file. Getting the following error.

Can you help to solve this issue?

Thanks,

Dev

Jarriault Tony · Answer

Hi,

thanks for your quick reply. I delete file in "data/attachments", but now i've got a newest error !

There was an error importing file jira2.zip:

Import error

There was an error importing file jira2.zip: Validation failed. Following issues were reported:

* Leading or trailing whitespaces in following group names: "PM - Product Management "

i supposed, becasue the archive is 180Mo, i think it's a bad idea to modify entities.xml or activeobjects.xml file.....

Alexey Matveev · Answer

Try to unzip the file, move the data/attachments folder out of the archive folder, zip back and try to restore this archive. You can import attachments later.