Can someone please assist me on how to format my Jira tickets.

Bongani Thwala

I would like to know how to change this view.

 

This is how my tickets are coming in and it makes it so difficult to understand what is going on here.

Example:

|{color:#333333}7{color}|{color:#333333}Nissan N{color}{color:#333333}P200 (Sipho) - HJ 51 YV GP (1 805{color}|{color:#333333}SIPHO MDLULI{color}|{color:#333333}2019-04-08{color}||
|{color:#333333}10{color}|{color:#333333}VW CADDY (Lulama) - FL 25 FW GP (2 147){color}|{color:#333333}LULAMA MQILINGWA{color}|{color:#333333}2019-04-04{color}||
|{color:#333333}14{color}|{color:#333333}Nissan NP200 (Tumi) - HL 87 FK GP (1 805){color}|{color:#333333}TUMELO MAKHUBELE{color}|{color:#333333}2019-04-11{color}||
|{color:#333333}16{color}|{color:#333333}Toyota Bakkie (Greg) - BFG 429 GP (3 500){color}|{color:#333333}GREGORY KEKANA{color}|{color:#333333}2019-04-10{color}||
|{color:#333333}19{color}|{color:#333333}Nissan NP200 (Sipho) - HJ 51 YV GP (1 805){color}|{color:#333333}SIPHO MDLULI{color}|{color:#333333}2019-04-09{color}||
|{color:#333333}21{color}|{color:#333333}Nissan NP200 (Wendy) - HJ 51 MJ GP (1 805){color}|{color:#333333}WENDY MASIZA{color}|{color:#333333}2019-04-10{color}||
|{color:#333333}26{color}|{color:#333333}Nissan NP200 (Wendy) - HJ 51 MJ GP (1 805){color}|{color:#333333}WENDY MASIZA{color}|{color:#333333}2019-04-12{color}||
|{color:#333333}40{color}|{color:#333333}Nissan NP200 (Sipho) - HJ 51 YV GP (1 805){color}|{color:#333333}SIPHO MDLULI{color}|{color:#333333}2019-04-12{color}||
|{color:#515151}42{color}|{color:#515151}Nissan NP200 (Sipho) - HJ 51 YV GP (1 805){color}|{color:#515151}SIPHO MDLULI{color}|{color:#515151}2019-04-16{color}||
|{color:#333333}68{color}|{color:#333333}Nissan NP200 (Bongani) - HM 05 FX GP (1 805){color}|{color:#333333}BONGANI MAGAGULA{color}|{color:#333333}2019-04-26{color}||
|{color:#333333}69{color}|{color:#333333}Toyota Bakkie (Greg) - BFG 429 GP (3 500){color}|{color:#333333}GREGORY KEKANA{color}|{color:#333333}2019-04-26{color}||

 

I struggle to read the Jira Tickets.

Kian Stack Mumo Systems

Bongani, 

Can you please provide more context into what we are viewing? Is this data you pulled from a Jira ticket? Are these the comments, or the description? 

How are your tickets being created? Are they coming from an automated source or an email of some sort? 

Thanks, 

Kian

 

EDIT: CORRECT ANSWER HERE

 

Are you familiar with the field configurations available in the jira environment? You can use them to change the behavior of a field and how it is viewable. I would update your field configuration for this project to make the description field a "Wiki style" renderer. 

This would allow you to view them correctly. 

 

Before you do this, be aware that if the Field configuraiton is shared, updating it will update it for every project that uses that field configuration. 

To do this, perform the following: 

1. Open up your Service Desk project settings
2. Click on "Fields" 
3. Find "description" and make sure it is a Wiki style renderer 
4. If it isn't currently a "Wiki Style" renderer, click on "Renderers" on the right hand side an update it to be wiki style. 
   
   

When I put what you sent here into a description that is a wiki style renderer, this is what I got: