For prio 3 I struggle with the resolution time - because it's linked to a release and not to a time frame
Hello @Carlos de Magalhaes
To configure SLA in your case "Time to resolution" you need to go to your project settings SLAs and edit there you will find Time to resolution and you can edit it here any way you like.
BR, Olga
It looks like you're new here. Sign in or register to get started.