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Using Jira Mobile over Application proxy

Mattias Kallvi

We are running our Jira behind firewalls. Resently we made it reachable from the internet, without VPN, through an Application Proxy in Azure. This works just fine when using a browser. However, this doesn't work with Jira Mobile. Anyone who knows if this should be possible? And if not, is it on any roadmaps?

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Mirek

Hi @Mattias Kallvi

Are you sure that you use correct Jira mobile apps (there are two for Cloud and Server) and using Jira 8.1?

Mattias Kallvi

Yes, I use the Jira Server version of the app. The server behind the Application Proxy is running Jira 7.10.2 but in these cases I should get a warning about the Jira version. I have verified this on other Jira servers that can be reached directly from the Internet without an application proxy. In my case I can't even reach the Jira server URL.

I Think that the app can't handle the Azure AD Authentication that you will be prompted with. My guess is that the app expect to reach the Jira sign-in page directly. Maybe it should be an improvment suggestion.

Mirek

In order to use Jira Server you need to have Jira 8.1.

Below is all info that you need including VPN connection.. etc.

https://confluence.atlassian.com/jirasoftwareserver/jira-software-mobile-app-966063511.html

Mattias Kallvi

Yes, I know that I need Jira 8.1 to be able to use Jira server app. But when running Jira behind an application Proxy I can't even access the URL in the app (works fine in browser). Some findings regarding the Jira server app:

Jira reachable from the internet (no application Proxy in Azure), Jira-version 7.2.8. Here I am prompted with an warning saying that I need to upgrade. Works as intended.
Jira that is behind an Application Proxy in Azure, Jira-version 7.10.2. Here I get an error message saying "Can't connect to your site".

My guess is that the Jira app cannot handle sites that are behind an application Proxy in azure. Looking for verification on this. And if so, I Think that it would be a great improvment to be able to use that solution. No need for VPN.

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