(ConfiForms) Authentication error with Jira API plugin

Question

Hi all,

I have created a Confiform survey which utilities the JIRA REST API through a IFTTT Integration Rules macro. The issue I am having is that, after first-time users of the form press the 'submit' button, they get an error with an 'Authentication' hyperlink.

Once the user presses on the authentication link, they have to login to JIRA and then are prompted to 'allow' or 'deny' JIRA authentication. After they click 'allow', they can open the form up again and successfully submit the form.

My question is: is there a way to prevent the authentication step? If there is now way of completely preventing it, is there a way to complete the authentication process in a more user-friendly method?

The method that I had described is a little long and potentially confusing so an alternatives that are easier on the user would love to be heard.

Any help is greatly appreciated! :)

Alex Medved _ConfiForms_ · Answer

Take a look at the following page - https://wiki.vertuna.com/display/TEST/Create+Jira+issue+with+webservice+connection+with+files+and+remote+links

Shakir Islam_fmaz0s · Answer

Would you be able to guide me through as to how that could be accomplished?

Alex Medved _ConfiForms_ · Answer

As far as we know, this is the way the oAuth2 works - and your application link to JIra seems to be configured this way.

If your security policy permits then you can try to use the "web service connection" action in ConfiForms IFTTT macro and setup the connection to use a service account and create your Jira issues using this service account.