Email notification for tickets open for x amount of days

julio valdez_rz5w51

A project lead would like to add individuals (Managers) to tickets that have been ignored for 10 days.  This project lead will add the Managers to the 'watchers' list and then with some sort of filter we can have an email notification for watchers.  

So hypothetically, ten JIRA tickets can have ten different watchers (Manager will vary  for assignees)

Hopefully this makes sense.

Thanks in advance,

~JV

Jack Brickey

Do you need to use the Watchers approach? What about just a filter that has a subscription that runs daily and emails individuals the filter results.

a simple JQL like status != Done and updatedDate >= -10d

might work but can be tweaked to meet your needs.