I see below error in javascript console of brwser
Hello Deepak,
Welcome to Atlassian community.
I was not able to find any other similar tickets regarding this same error. That been said, please provide us the following information s we can refine our search and further troubleshoot your issue:
- Are you using JIRA Server or Cloud? If you are on Cloud, are you using a Next-gen project or Classic project?
- Have you tried to reproduce the problem in a different browser or incognito mode? What browser you are using?
- Do you have any plugins/extensions in your browser like Grammarly, Postman, etc?
- How are you searching for the issue? Are you using the browser option (CRTL/Command F) or the application filter itself?
- Can you provide us a screenshot of the screen displayed when you perform the search? Please, make sure you are hiding all your confidential data from the screenshot
- Is the problem also reproducing for other users?
We will be waiting for your answer.
Hi Petterson,
Please find my answers below inline
[D] Classic Project
[D] Issue was found on Chrome on Mac OSx. Issue exists in chrome incognito mode and Firefox as well
[D] Don't have either of those installed
[D] Searching on application search input in JIRA backlog view of project- Can you provide us a screenshot of the screen displayed when you perform the search? Please, make sure you are hiding all your confidential data from the screenshot
[D] After performing searching UI doesn't change even a bit. In the past, it used to filter down issues matching search. Now it stays just as it is, no response
- Is the problem also reproducing for other users?[D] Checked with another colleague. She doesn't face this issue
After some time investigating it, there are no JIRA permissions that might be causing the mentioned error for you, however,
I believe you should be probably been impacted by a Firewall, proxy or browser blocking some of Atlassian IPs and Domains.
That been said, please try the following steps:
- Check if the problem reproduces in a different computer and a different network
- If possible, kindly ask for another user who is not facing this problem to log in JIRA on your computer and check if they are able to reproduce the problem from there
- Check if the IPs and domains of the following documentation are not been blocked by any Firewall, Proxy or Browser configuration:
Atlassian Cloud IP ranges and domains
Let me know your results.
Thanks. It seems to be working now without any changes from my side
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