Hello, I have moved both Jira and Confluence to the different server between A to B. DB is the same with the different IP. (Jira 7.12.1, Confluence 6.12.1, postgre database) In case of Jira, it was successful. everything is working fine. However, after I have copied confluence folder from A to B, Login always failed with CAPTCHA screen. I have proceeded those 1. changed the home directory on confluence-init.properties 2. change the IP address of DB server on confluence.cfg.xml 3. Jira Application links to Confluence looks fine. Status is "CONNECTED" I cannot see any error logs on logs/catalina.out. What else do I need to check? thanks in advance

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Confluence login fails after server migratio.

Minkyu Ha

Hello,

I have moved both Jira and Confluence to the different server between A to B.

DB is the same with the different IP.

(Jira 7.12.1, Confluence 6.12.1, postgre database)

In case of Jira, it was successful. everything is working fine.

However, after I have copied confluence folder from A to B,

I have proceeded those

1. changed the home directory on confluence-init.properties

2. change the IP address of DB server on confluence.cfg.xml

3. Jira Application links to Confluence looks fine. Status is "CONNECTED"

I cannot see any error logs on logs/catalina.out.

What else do I need to check?

thanks in advance

Accepted answers

Boris Georgiev [Appfire]

What user directories do you have in confluence ?

if you’re using Jira as external directory you may check if the whitelist IP is updated in Jira , otherwise it might reject authentication from confluence .

All comments

Boris Georgiev [Appfire]

What user directories do you have in confluence ?

if you’re using Jira as external directory you may check if the whitelist IP is updated in Jira , otherwise it might reject authentication from confluence .

Minkyu Ha

Thanks for your reply

How can I check the whitelist in Jira ?

Boris Georgiev [Appfire]

Check this doc article https://confluence.atlassian.com/adminjiraserver073/allowing-connections-to-jira-for-user-management-861253193.html

Minkyu Ha

https://confluence.atlassian.com/doc/connecting-to-crowd-or-jira-for-user-management-229838465.html#ConnectingtoCrowdorJiraforUserManagement-jira

step 1.

I have edited

application name : confluence,

IP addesss : 192.168.1.95 (same IP with Jira & Confluence)

step 2.

However, I cannot go into Confluence.

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