How do you manage notifications

sylvia gutierrez_yvct1w

Hi Everyone! 

Does anyone know how to manage notifications that are sent to our internal staff? specifically i'm looking for the notifications that are sent when a request is raised- The email that is sent (through Jira) does not specify the request details for us to review via email. 

 

Does anyone know how to add this feature through the notifications that get sent to the reporter? 

JP _AC Bielefeld Leader_

Hi Sylvia,

for Service Desk Jira uses a different notification function for the reporters/customers as for the internal staff.

For setting up and administering internal notification you can refer to:

https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html

Best

JP