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Unable to update a slide deck

Bhairavi Krishnan

I am trying to update a powerpoint deck available on a confluence page. There was an option to edit the file. I made the changes to the file and saved it. In confluence, it mentioned that the file was saved, but the "update" button is disabled. How do I solve this? Update New Version - Disabled.PNG

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Scott Theus

Hi @Bhairavi Krishnan ,

Did you do a "Save" or a "Save As?" When you saved the file were you prompted to choose a file location? If you Save the file to the "C:\Users\545286\.atlassian-companion\...." location defaulted in the Save As prompt the link to the Confluence page will remain intact and the Update button will be accessible. However, if you save it to any other location the link will be broken and the button will remain grayed out.

If you are still having problems try uploading the updated file again to the same location in Confluence with the same file name. This will overwrite the previous file and should increment the versioning.

Hope this helps,

-Scott

Bhairavi Krishnan

I did a "Save" and not "Save as". I tried the same steps in my colleague's machine and it worked in his and the update button was enabled. When I try in mine, after I save the powerpoint, it is not syncing in confluence. Since it is not syncing, the update button is disabled.

Scott Theus

Were you logged in as yourself or as your colleague on the other machine? If you were using your colleague's login then there is probably a page restriction or you do not have permission to edit the page (links below for more info)

https://confluence.atlassian.com/display/CONF56/Using+the+Editor

https://confluence.atlassian.com/display/CONF56/Working+with+Attachments

If you were logged in as yourself on the other machine then there may be an issue with Powerpoint on your system that is causing it to lose the linkage.

Bhairavi Krishnan

Both of us have the same rights on the page - so shouldn't be a restriction issue. I have been using powerpoint on my machine without any issues so far.