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unable to login to training

James Malgieri

about a week ago I could login in and take training. Today after searching for 1/2 hour, I found our the email used to login to training uses my correct email address with a "1" at the end of it. Example: myname@someemail.com1

There should not be a "1" at the end of .com

Any idea how I can fix this? I am not being recognized by your system.

Comments

Nathan Matsushima

Hey @James Malgieri , I work on the training and certification team. I'm happy to help you here. So as not to compromise your personal email details please create a ticket for us here: https://getsupport.atlassian.com/servicedesk/customer/portal/9/create/260

and we can work through your specific log in issue with the "1" at the end.

But to answer your question, you're correct that there should not be a 1 at the end of .com. Furthermore, it's important to let you know that your training ID used is your Atlassian ID. This can be controlled at https://id.atlassian.com

We'll look for your ticket there so that we can help. Hope to hear from you soon!

Cheers,

Nathan

James Malgieri

Hi Nathan, I'm creating the ticket now. Jim

James Malgieri

I just added this issue and tried to access it via https://id.atlassian.com

How in hell in this possible??

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Proxy Commenter commented:

'Malgieri, James' <my email edited out> either does not have access to this issue or does not have a valid account.

Our proxy commenter added this comment on their behalf:

James Malgieri

I just added Kateryna's email address and sent this to her directly.

a.mta2vsmtp.cc.aws-usw2a.prd.sparkpost rejected your message to the following e-mail addresses:

Kateryna Sapiha (atlassian-university@am.atlassian.com)

a.mta2vsmtp.cc.aws-usw2a.prd.sparkpost gave this error:
relaying denied

Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.