Get the three dot subtask menu to service desk queue

Question

Hi,

is there a way to get the menu like on subtask to service desk queue view.

We have scriptrunner but I'm not a developer.

Thanks

Olga Videc · Answer

Hello,

Okay now I understand, I'm out my league here, can't find anything in documentation but yu could check here

https://developer.atlassian.com/

https://developer.atlassian.com/server/framework/atlassian-sdk/

BR, Olga

Stephan_Mallmann · Answer

Hi @Olga Videc

Thank you for the answer. I think you misunderstand my question. I just want the menu with the 3 dots like behind very sub task visible behind every issue at the service desk queue view.

Best regards,

Stephan

Olga Videc · Answer

Hello @Stephan_Mallmann

I'm afraid not, you can create subtasks related to service request, but you can't present them to customer.

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sub-tasks?_ga=2.140973366.587868300.1558098907-1012961764.1558098907

Customer must have Jira Software licence to view them since they are backend.

BR, Olga