Missing "Request Type"

Question

Hi,

I am trying have a form which can be made as an entry point for creation of bugs. However, I am missing the "Request Type" option in my JIRA-Project Settings.

Nic Brough -Adaptavist- · Answer

This project is set up as a "Software Project" (just under the title of the project).  You need to change it to a "Service Desk Project" - try the arrow to the right.

Amit_aa9din · Answer

Thanks Nic for the response. I've followed the same path, but the request-type option is missing under Project Settings (snapshot below).

Nic Brough -Adaptavist- · Answer

Jira Service Desk "Requests" sit in front of Jira project, in the "portal" configuration.  See https://confluence.atlassian.com/servicedeskserver/setting-up-request-types-939926357.html to get started.