A fatal error has occurred

Sharpe Software

The following problem occurred, which prevents Atlassian Bitbucket from starting:
The database, as currently configured, is not accessible.
The TCP/IP connection to the host devserver01, port 1433 has failed. Error: "Connection refused: no further information. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".

I'm not sure how to get things back up and running. Any assistance would be appreciated. I have already made sure that the services are running for the SQL server and Atlassian.

Stephen Sifers

Hello Sharpe and welcome to the Community!

From your reported issue along with the error snippet that you reported we can assume your running MS SQL (Due to port 1433 being used). This type of error is common with the Windows Firewall being enabled and blocking any traffic over such as TCP 1433. You may disable the Windows firewall to see if this helps to resolve the issue (Don't keep the firewall disabled, only do this for troubleshooting purposes). Along with this, you must ensure MS SQL itself is configured to allow traffic over 1433 to the IP you wish within the MS SQL configuration manager. You may find assistance articles for this at:

• Configure the Windows Firewall to Allow SQL Server Access
• Configure a Server to Listen on a Specific TCP Port

Another item would be ensuring the serving are running (which you reported already), you must also ensure your Bitbucket database is online within the MS SQL instance and within a multi-user state. If the database itself is showing as offline, restoring or suspect then you’ll need to resolve those statuses.

If you’re still having issues after going through the above please do let us know.

Regards,
Stephen Sifers