Atlassian Companion will not run

unknown

I am using 6.15.2 and when I try to edit an .xlsx file I am prompted to download the Atlassian Companion. This is what I am doing on both Chrome and Firefox:

0. Click the edit button for the .xlsx file that I want to edit.

1. See the pop-up that tells me about the Atlassian Companion.

2. Download Atlassian Companion .exe and run it.

3. Launch the app via the desktop shortcut (as an administrator).

4. Watch the mouse pointer spin for about 5 seconds.

5. Go back to my attachments page in Confluence and click the 'edit' button for the .xlsx file I used to be able to edit before the invention of the Atlassian Companion.

6. See the pop-up that tells me about the Atlassian Companion.

7. Repeat this endless loop until I am frustrated with the Atlassian Companion (which isn't very long).

Diego_88dj6o

Hey Scott, thanks for sharing with the Community!

As I understand, your Companion App installation is not recognized by the browser or system . I would like to ask you if it would be possible for you to try the *.MSI installer. Here is the link to it:

Administering the Atlassian Companion App | Install the Companion app via Microsoft Installer (MSI)

Could you also clarify a few points to us? Here they are:

1. Is this working in another machine in your environment?
2. Has this worked to other users in your organization?
3. Do you have a firewall or proxy that might intervene with the communication between Confluence and Companion?
4. Do you have 2FA or a Custom SSO in your environment?

If possible, also try the installation of both *.EXE and *.MSI files in another machine.

Let us know from your Scott!