Hi
Agents can see this option on Help Center while creating new issues while it is missing for Customers.
I need to enable this for our customers - please suggest the needful.
Regards
Jyoti
Jyoti,
This is only available to agents. If this is something you feel should also exist for customers you should submit a feature request to Atlassian here: https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440
You can create the new issue and then share it with the whole organization from the portal. You can also share it with individuals from the portal if that helps.
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