Navigating from Issue to Agile Board throws with an timeout error

Question

Hi All,

There is an Error while i am trying to Navigate from Issue to Agiel Board, It throws me with an error stating as

Communications Breakdown

"The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser"

Help is greatly appreciated.

Many Thanks,

Akash

AKASH BHARDWAJ1 · Answer

@Sateesh Chandra , @Peter Van de Voorde  : We are using jira 6.3.13 and application is standalone hosted on Linux Box.

Peter Van de Voorde · Answer

Hi Akash,

What is your Timeout setting? Are you using JIRA Cloud or Server?

We need more information to be able to help you.

Best regards,
Peter

Sateesh Chandra1 · Answer

Hi Akash,

Did you check the error logs.If yes, can you provide here.And what are versions of Jira and Jira agile.